Privacy Policy - DELVO

1. General

1.1 These terms apply to any use of Delvo's services, including through the website platform and mobile applications.

1.2 The DELVO application, downloadable via any computer or other communication device (the "Application"), is owned by Delvo Technologies Ltd. (the "Company").

1.3 The Application connects businesses requiring delivery services with independent couriers and enables both parties to use the Company's technological services.

1.4 The Company respects the privacy of Users and Couriers and treats information protection with due seriousness.

1.5 This Privacy Policy describes how the Company handles personal information collected through the Application and related Services.

1.6 Most information is provided at your discretion and consent. Without consent, you will not be able to use the Application or receive the Services.

1.7 If you do not agree to this policy, please refrain from registering for or using the Application.

1.8 The Company may update this Privacy Policy from time to time.

1.9 This policy applies to all genders and is written in masculine form for convenience only.

2. Privacy Policy Summary

2.1 This document explains how information is collected and used.

2.2 We collect registration details, contact information, business details, delivery data, courier location data (where shared), technical usage data, and communications data.

2.3 End-customer delivery order details are retained. Customers may receive SMS with tracking and chat link.

2.4 Courier consent to location services is required for use of the Application.

2.5 Courier location may be monitored approximately every 30 seconds and shared with relevant parties for service delivery.

2.6 Location and delivery data are retained for review and control purposes.

2.7 Purposes include service provision, identity verification, communications, analytics, troubleshooting, legal compliance, and fraud prevention.

2.8 You may manage preferences (marketing opt-out, cookie management, update/delete requests, etc.).

3. Registration and Information Submission

3.1 Registration requires personal details (such as name, contact details, email).

3.2 You are not legally obligated to provide such information; submission depends on your consent.

3.3 You declare that submitted information is true, reliable, and accurate.

3.4 Submitted and accumulated information may be stored in the Company's database and used according to this policy and applicable law.

4. Collection and Use of Information

4.1 Information is collected and used only as required to provide Services and related processing purposes.

4.2 Information may be used to improve services, support marketing/statistics, and provide aggregated non-identifying reports.

4.3 Subject to consent and details provided:

• Operational messages: service-related updates that may be essential.
• Marketing messages: sent via external provider; you can withdraw consent at any time via office@delvo.co.il.

5. Cookies and Data Analytics Tools

5.1 The Application uses cookies, pixels, and tags for operation, security, analytics, and user experience.

5.2 Cookies are text files stored on your device and may include technical and browsing data.

5.3 You can accept, customize, or reject non-essential cookies and manage them in browser/device settings.

5.4-5.9 We use Google Analytics and related tools for analytics and remarketing, subject to Google's terms and policies.

Google information: www.google.com/policies/privacy/partners

Opt-out add-on: tools.google.com/dlpage/gaoptout

6. Disclosure to Third Parties

The Company may disclose information where needed for service delivery, by consent, by legal order, in disputes, to prevent harm, or in business transfer scenarios, and may share non-identifiable data.

7. Information Security

7.1 The Company uses reasonable physical, technological, and organizational security measures.

7.2 The Company does not guarantee absolute immunity from unauthorized access in all circumstances.

7.3 Credit card processing is performed via secure external payment providers.

8. Credit Card Information

Payments are processed by certified PCI DSS-compliant providers.

9. Your Rights

You may request access, correction, deletion, or withdrawal of consent under applicable law.

10. Miscellaneous and Contact

10.1 This policy may be updated; material changes may be announced in advance.

10.2 Third-party websites are subject to their own privacy terms.

10.3 For questions: office@delvo.co.il